- QUALITY BESPOKE JEWELERS
A GUIDE TO THE
COMMISSION PROCESS
Whether you are looking to customise one of our existing designs, repurpose an heirloom piece, or create something completely new that is tailored to your vision- you will be involved every step of the way.
As our valued client, we not only want to make sure that you are fully satisfied with the outcome of your project, but also that the process is stress-free and exciting for you. That is why we will provide you with regular updates along the way, but you can leave the rest in our capable hands. We can confidently ensure that the final product will meet your expectations and leave you absolutely ecstatic.
STEP 1
GET IN TOUCH!
The first step in your commission journey is to GET IN TOUCH to let us know that you are interested and to get the ball rolling. We have made it easy for you to BOOK A CONSULTATION, so either follow the link or click the pop-up in the bottom right-hand corner to find a time slot that works for you. You are also more than welcome to give us a call or send us an email if you are unsure about anything, or have questions you would like answered before you book a meeting with us.
Then it is time to start designing! You will be booked in for an appointment at our rural Kent workshop for a initial consultation over a tea or coffee (or for a Zoom call from the comfort of your own home). It is good to have a rough idea of how you want your piece to turn out before this meeting, so we have made a list of a few questions to think about before you come, HERE.
STEP 1
GET IN TOUCH!
The first step in your commission journey is to GET IN TOUCH to let us know that you are interested and to get the ball rolling. We have made it easy for you to BOOK A CONSULTATION, so either follow the link or click the pop-up in the bottom right-hand corner to find a time slot that works for you. You are also more than welcome to give us a call or send us an email if you are unsure about anything, or have questions you would like answered before you book a meeting with us.
Then it is time to start designing! You will be booked in for an appointment at our rural Kent workshop for a initial consultation over a tea or coffee (or for a Zoom call from the comfort of your own home). It is good to have a rough idea of how you want your piece to turn out before this meeting, so we have made a list of a few questions to think about before you come, HERE.
STEP 2
INITIAL CONSULTATION
This should not take more than an hour and is completely free!
During this meeting, we will be discussing and conceptualising the design with the help of sketches to bring your ideas to life. If you are considering any stones for your piece, this is also where you will get to pick from the ones that we have ordered in especially for you.
If you cannot meet in person, do not worry! Consultations can be easily be done via Zoom or over the phone- we have experience doing this with clients as far as New Zealand and Colorado! – although we always love getting to meet our clients in person.
Once you are completely happy with your design, this is the stage where we take a 10% deposit- you will get a quote for the remaining balance only when you are completely satisfied with the finished product.
STEP 2
INITIAL CONSULTATION
This should not take more than an hour and is completely free!
During this meeting, we will be discussing and conceptualising the design with the help of sketches to bring your ideas to life. If you are considering any stones for your piece, this is also where you will get to pick from the ones that we have ordered in especially for you.
If you cannot meet in person, do not worry! Consultations can be easily be done via Zoom or over the phone- we have experience doing this with clients as far as New Zealand and Colorado! – although we always love getting to meet our clients in person.
Once you are completely happy with your design, this is the stage where we take a 10% deposit- you will get a quote for the remaining balance only when you are completely satisfied with the finished product.
STEP 3
CREATING YOUR DESIGN
At this stage of the project, we understand that you may feel as though there is not much you can do other than simply trust us. However, we want to assure you that we value your input and want to make this piece as special and personalized as possible.
Communication is key, and we believe that involving you in the project’s development and minor design adjustments can really make a difference in the final outcome. So please do not hesitate to ask for progress updates or to voice your thoughts and ideas throughout the process! We are committed to making sure that this piece is something that you can truly love and cherish.
Every commission is different, however the entire process usually takes around 6-8 weeks, unless a different time-frame was agreed upon during the consultation.
STEP 3
CREATING YOUR DESIGN
At this stage of the project, we understand that you may feel as though there is not much you can do other than simply trust us. However, we want to assure you that we value your input and want to make this piece as special and personalized as possible.
Communication is key, and we believe that involving you in the project’s development and minor design adjustments can really make a difference in the final outcome. So please do not hesitate to ask for progress updates or to voice your thoughts and ideas throughout the process! We are committed to making sure that this piece is something that you can truly love and cherish.
Every commission is different, however the entire process usually takes around 6-8 weeks, unless a different time-frame was agreed upon during the consultation.
STEP 4
ALL FINSIHED!
Your bespoke piece of jewellery is ready for collection! Once the balance has been taken care of, we can arrange for you to come and pick up your piece from our workshop- or even have it delivered straight to you, no matter where you are in the world.
We also offer a free annual cleaning service and gemstone check for our valued clients. If you happen to be in the area, feel free to drop by and say hello! Additionally take a moment to check out our JEWELLERY CARE PAGE to learn more about how to keep your prized pieces in top condition for years to come.
STEP 4
ALL FINISHED!
Your bespoke piece of jewellery is ready for collection! Once the balance has been taken care of, we can arrange for you to come and pick up your piece from our workshop- or even have it delivered straight to you, no matter where you are in the world.
We also offer a free annual cleaning service and gemstone check for our valued clients. If you happen to be in the area, feel free to drop by and say hello! Additionally take a moment to check out our JEWELLERY CARE PAGE to learn more about how to keep your prized pieces in top condition for years to come.
QUESTIONS TO THINK ABOUT BEFORE YOUR CONSULTATION:
This is probably the most important question to consider as we want to create a piece that you are completely in love with, but which also falls within your financial expectations. Being completely transparent with us about how much you are willing to spend during the consultation means that we can give you the best advice to suit your budget when designing.
Especially if you are commissioning a ring, it is important to know what size you need. We offer a free ring-sizing service at any appointment! However if you are commissioning a surprise ring for someone but do not know their size, we have a page on how to figure it out HERE.
If you have any old rings that you no longer wear, or perhaps have inherited some heirloom jewellery that you would like to repurpose, we can take the materials from it to make something new for you!
A commission is obviously a very personal thing, it is completely unique to you (or whoever you are buying it for), so we love to hear the special reasons behind them. We will try to include as much symbolism you want in the design so it is as meaningful as you had hoped.
Our services offer pieces made from platinum, gold, white gold or occasionally silver.
If so, are there any you already like the look of? Do you have a specific colour in mind? Let us know what you are thinking and we can help you decide- we will also try to get a selection for the consultation so you can pick out the one you like most. You also have the choice between natural or lab-grown diamonds (we have an ARTICLE explaining what this means).
The commission process as a whole generally takes about 6-8 weeks, however if you need a piece finished by a specific date please let us know so we can do our best to accommodate to this.
Unless you already have something very specific in mind, it is good to have a look at some jewellery as inspiration to see what styles you do and do not like- feel free to email any of these to us. You can take a look at our WEDDING ARCHIVE, COMMISSIONS ARCHIVE or SHOP for this.
START THE PROCESS NOW
Our bespoke jewellery services are here to turn your unique ideas into stunning, one-of-a-kind pieces. Every commission begins with an no-obligation chat about your design, where we will guide you through each step of the process to ensure your piece is perfect.
Whether you are looking to immortalize a special moment or create a timeless family heirloom, we are here to help. Location is no object; we create bespoke, fine jewellery for clients all around the world!
Do not wait to bring your vision to life – GET IN TOUCH WITH US TODAY!